Important announcement: Temporary pause of withdrawals for ETH and ERC-20 tokens

September 05, 2022

To support Ethereum network upgrade, ETH and other ERC-20 token withdrawals will be temporarily paused on our exchange during the following times:

  • 6 September 2022 at 19:00 UTC+8 (or 11:00 UTC) until the Bellatrix consensus layer upgrade is completed.
  • 15 September 2022 at 8:00 UTC+8 (or 00:00 UTC) until “The Merge” upgrade is completed.

Your wallet balances of ETH and ERC-20 tokens will not be affected by the upgrade. No action is required from you for the duration of the Ethereum upgrade. 

We’ll follow announcements by Ethereum closely and let you know when the network upgrade is completed and withdrawals have been re-enabled. Follow our social channels to stay up to date.

Note: Currently trade and deposit functions on our platform are paused.

For further enquiries, reach out to Customer Support on Live Chat – we’re ready to help 24/7.

Email: [email protected] 

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*Investing in digital assets carries a high level of risk, including the risk of losing all of the invested amount. Investors should refer to the offering information prior to investing as well as invest appropriately with acceptable risk levels. For more information visit https://zipmex.com

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RISK WARNING ON DIGITAL PAYMENT TOKEN SERVICES

The Monetary Authority of Singapore ("MAS") requires us to provide this risk warning to you as a customer of Zipmex.

Before you pay Zipmex any money or DPT, you must be aware of the following.

  1. Zipmex is not currently licensed by MAS to provide DPT services. This means that you will not be able to recover all the money or DPTs you paid to Zipmex if Zipmex’s business fails.
  2. You should not transact in the DPT if you are not familiar with this DPT. This includes how the DPT is created, and how the DPT you intend to transact is transferred or held by Zipmex.
  3. You should be aware that the value of DPTs may fluctuate greatly. You should buy DPTs only if you are prepared to accept the risk of losing all of the money you put into such tokens.
  4. You should be aware that Zipmex may offer services related to DPTs which are promoted as having a stable value, commonly known as “stablecoin”.
  5. DPT held in your Hosted Wallet is not subject to the Singapore Deposit Insurance Scheme (“SDIC”) or any similar insurance or guaranty scheme of any other jurisdiction. In addition, funds stored in your Fiat Wallet do not benefit from the SDIC or any similar insurance or guaranty scheme of any other jurisdiction.

ZipUp+ products have not been approved by the Monetary Authority of Singapore (“MAS”) under the Payment Services Act 2019 and MAS has not reviewed or approved any features of these product offerings. Please review this link for the full terms and conditions and risk disclosure.

ZipUp+ products are not defined as “deposits” under Section 4B of the Banking Act and hence there is no insurance by the Singapore Deposit Insurance Corporation Limited in the event if Zipmex Pte. Ltd. fails.