A Message from our Group CEO

July 27, 2022

Dear Zipmex customers,

I would like to sincerely thank you for your continuous support and patience as we navigate these hard times. To provide as much transparency as possible, we wish to inform you of the following:

Investment Progress 

As of 24 July 2022, an MOU has been signed. This represents significant progress. Due diligence has commenced. The timeline of the investment plan will be made public once due diligence has successfully been completed and there is more clarity on the process. 

Discussion with our Regulators

Zipmex has been working with regulators and will continue to work as well as attending in-person meetings across all countries of operations. We are also compiling all concerns raised by our customers and will work on all feedback.

Addressing Customer Concerns

In order to alleviate your concerns and to provide transparency in resolving the situation, I would like to clarify the following:

Issues between Zipmex, Babel Finance and Celsius: Zipmex deposited digital assets with Babel Finance and Celsius since the launch of our ZipUp+ product. On 13 June 2022, Celsius halted withdrawals. Zipmex immediately reached out to Celsius for a status update. However, at the time we assessed that our balance sheet would be able to absorb the potential loss and we agreed that we could possibly write off the debt if we needed to. 

When Babel Finance put withdrawals on hold, we had constant open communications with them and have decided to commence legal proceedings on this case. 

Our Service and the Future of ZMT

Like many other digital assets, the value of ZMT depends on external factors and has been impacted by the global economic downturn.

Like many other digital assets, the value of ZMT depends on external factors and has been impacted by the global economic downturn. Zipmex plans to continue building an ecosystem where ZMT has real utility such as with Zipmex Card.

Thus far, we have fulfilled all roadmap promises. We sincerely apologize for the issues with our ZipUp+ product and our Z Wallet. As of now, we have re-enabled withdrawals in all regions and restarted trading in Thailand. We truly appreciate your support and patience.

The Company and I are determined on retrieving your digital assets. This does not only include the lawsuit against Babel Finance and Celsius, but also the Zipmex investment plan.

Yours sincerely,

Marcus Lim

CEO & Co-Founder

Zipmex Group

Zipmex is APAC's largest crypto exchange and we're growing fast in Australia - an innovative platform that offers easy and safe trading, reward accounts, low fees and access for anyone from anywhere. It's time for a financial revolution. Join us.

A member of

ASIC registered

AUSTRAC registered