Why is there a delay in my digital assets transfer?
Transfers over a digital assets blockchain network are controlled by miners that group transactions into blocks. When your transaction is first posted, it lives in a mempool before being mined. In a distributed system, it may take a few moments for the changes to propagate so that your transaction shows up everywhere. Because of fluctuations in each network’s traffic it can be difficult to predict how long a transaction will take to be confirmed.
Bitcoin block explorers:
Ethereum block explorers:
If your digital assets transaction is not properly reflected in your Zipmex account, please contact us here with the following details:
- Digital assets currency type (BTC, ETH)
- Withdrawal/Deposit address
- Approximate time of transaction
- Transaction hash