Fiat (USD) Transfers

If you have USD in your account that is available to withdraw, you can initiate a wire transfer to your linked bank account in your name.

Please note, wire withdrawals are currently only available through the Zipmex website.
Wires can be made by customers in and out of the United States. They settle as soon as they have been received in our bank account. As a result, these funds are available for trading and withdrawal immediately once they have been credited to your account.
Follow the steps below on how to initiate a wire:

• For deposits/withdrawals, click here.
• Find the USD deposit button/withdrawal button
• Follow the instructions stated over there
• Type the deposit amount (must be at least US$100)
• Contact your bank with the following information to initiate a wire:

Zipmex Bank details:

Bank Name: DBS Bank
Bank Swift Code: DBSSSGSG
Bank account number: 0720060423
Address: 12 Marina Boulevard, DBS Asia Central, Marina Bay Financial Centre Tower 3, Singapore 018982

Transmission Notes
Memo/reference: XXXXX (memo optional, but strongly encouraged)

If you are making a withdrawal, you will need to confirm the withdrawal in the Google Authenticator app as a two-factor authentication safety measure.
Unfortunately, this will not work as a means of verifying your bank account. Zipmex holds an omnibus account of all customer USD on deposit and therefore, any micro-deposits sent by your bank account will not be visible to you. It might be worth sharing this information with your bank, as it is very rare for them to opt for this method of verification.
All transfers to or from your Zipmex account must be initiated in your name to your account. If you initiate a transfer from a joint bank account, it will be rejected.

If you wish to transfer funds from a joint bank account, you must first add this user as an administrator to your account to prevent any rejected transfers.
Zipmex does not charge for any wire fees. It could be that your bank or your bank's intermediary may have charged your transaction, so please be sure to reach out to them to clarify wire transaction fees.
If you cannot find your wire transfer, please double check the following:

• If you are located in the United States, confirm with your bank that the transfer was sent via wire (not bank transfer)

• Confirm with your bank that you chose the same day wire option, instead of the next day or 3-day wire option.

• If you did choose the next day or 3-day option, these funds never hit our account and we do not have control over when they get rejected. However, those funds should automatically be put back in your bank account in 4-5 business days.

• If you are an international customer, confirm with your bank if the wire may need to be processed through an FX desk. This can add another 1-2 days to transfer time.

Once you confirm that the same-day option was chosen for your wire, please let us know using this contact form and provide a tracking number or federal reference number for the payment. We are happy to investigate the location of the wire.
Wires are returned for the following reasons:

• Bank account name on wire does not match the Zipmex account holder's name

• The sending bank account is not registered to your Zipmex account

• The account number on wire transfer does not match the bank account registered to your Zipmex account

• Sent from a trust, IRA, or business bank account

The return of your funds may take up to ten (10) business days.
If your bank is international then you'll have to use a SWIFT code for your transfer. If it is US-based then please use the wire routing (or ABA) number for your transfer.

Typically SWIFT codes follow the following structure:

First 4 characters - bank code (only letters)

Next 2 characters - ISO 3166-1 alpha-2 country code (only letters)

Next 2 characters - location code (letters and digits) (passive participant will have "1" in the second character)

Last 3 characters - branch code, optional (‘XXX” for primary office) (letters and digits)

You may find your bank’s SWIFT code at your bank’s website. Alternatively, you can head over here for a glossary of bank SWIFT codes.
Bitcoin sent to your Zipmex deposit address will be available in your account for trading after 3 confirmations of the Bitcoin network -- which typically occurs in about 30 minutes.

Ether sent to your Zipmex deposit address will be available in your account for trading after 12 confirmations of the Ethereum network -- which typically occurs in about 3 minutes.