Important Announcement Regarding Zipmex Indonesia

April 03, 2024

Zipmex will disable deposit fiat and crypto. Zipmex customers are advised to withdraw assets from the Wallet within this month. Beyond that period of time, customers can take the assets manually through our customer services which can take 7-14 working days to complete after we receive withdrawal form and required document completely*. 

All funds and tokens remain safe and secure on the Zipmex Indonesia platform and are available for withdrawal in accordance with applicable law and our Terms of Service at any time. All users are strongly encouraged to withdraw assets as soon as possible.


  1. Withdrawals – No deadline has currently been set for customers to withdraw funds. However, we strongly recommend that customers withdraw funds as quickly as possible. For better experience, please use a browser to access the platform.
  2. Customer Support – Our customer support team will be available Monday – Sunday 09:00 – 18:00 to assist with any questions or concerns during the transition process. Customers can contact our Customer Support Team for assistance via Zipmex Indonesia’s Official support channels.
  3. Data Protection – We take data protection seriously and we assure our customers that their personal information will be handled in accordance with our privacy policy. If you have any concerns about your data, please contact our Customer Support team.

We will continue to provide updates and information through our official communication channels, including email and our social media channels. Please remember only to trust official channels, and be vigilant against scammers. We will never DM you first on Facebook, Telegram, Line, or Whatsapp and will never contact you from a personal email address or through a social media site’s messaging platform. We only use an email address ending in; emails from any other email address are not from Zipmex Indonesia.

We thank you for your understanding and cooperation during this time. If you have any further questions, please contact our support team via Zipmex Indonesia’s Official support channels.

Zipmex Indonesia Official support channels:

Email: [email protected]

Telegram: @CS_ZipmexID

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).