A Message from Our Group CEO

July 27, 2022

Dear Zipmex customers,

I would like to sincerely thank you for your continuous support and patience as we navigate these hard times. To provide as much transparency as possible, we would like to inform you of the following:

Investment Progress 

As of 24 July 2022, an MOU has been signed. This represents significant progress and due diligence has commenced. The timeline of the investment plan will be made public once we’ve received more clarity. 

Addressing Customers’ Concerns

In order to alleviate your concerns and to provide transparency in resolving the situation, I would like to clarify the following: 

Issues between Zipmex and Babel Finance + Celsius: Zipmex has deposited digital assets in Babel Finance and Celsius since we launched ZipUp+. On 13 June 2022, Celsius paused withdrawals from their platform by which we immediately reached out to Celsius to request an update. However, we assessed that our balance sheet at the time could absorb the loss; we had agreed to absorb the potential loss and write off the debt. 

When Babel Finance put withdrawals on hold, we had constant open communications with them and have decided to commence legal proceedings on this case.

Our Service and the Future of ZMT

Like other digital assets, the value of ZMT depends on external factors and has been impacted by the global economic downturn. 

Zipmex has plans to generate an ecosystem where ZMT can be used. For example, by enabling redemption of ZMT in ZipWorld.

We are continuously striving to fulfil our roadmap commitments. We sincerely apologise for the issues with ZipUp+. As of now, we have re-enabled withdrawals in Trade Wallet across all regions. We truly appreciate your support and patience.

The Company and I are determined on retrieving your digital assets. This does not only include the lawsuit against Babel Finance and Celsius, but also the Zipmex investment plan.

Yours sincerely,

Marcus Lim
CEO & Co-Founder
Zipmex Group

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).