Things to check before making any transactions

August 09, 2022

Check before making transactions at Zipmex for your security

1. Please check carefully the information and origin of any person that contacts you.

Please note that the company does not have a policy of contacting customers to request personal information via social media channels, unless the customer communicates there with us first.

We will never ask for your password, and do not click on email links without verifying the source of the email first.

The contact person must be from using an official Zipmex account/sender address only:


[email protected]
[email protected]
[email protected]
[email protected] 

Social media:

Telegram: Zipmex Indonesia
Facebook: Zipmex Indonesia
Instagram: @zipmexindonesia
Twitter: @zipmexindonesia
TikTok: Zipmexindonesia

In the event you are unsure, please reach out to our Customer Support via Live Chat or email [email protected].

2. Please use the website through the bookmarks created. You should avoid entering through unknown search engines and devices other than yours.

3. You should log in via the Zipmex mobile application or website and only. Do not forget to check the link before clicking it. 

4. Make sure to keep your email and password in a safe place. Do not use your password that is similar to other accounts.

5. Activate Two-Factor Authentication (2FA). You can enable it via your mobile phone/Zipmex application. Learn how to enable the 2FA in your account in this video.

6. Keep the OTP or Authentication Code secret. Do not log in to public devices.

Please stay vigilant at all times.

Zipmex Team

*Investing in digital assets carries a high level of risk, including the risk of losing all of the invested amount. Investors should refer to the offering information prior to investing as well as invest appropriately with acceptable risk levels. For more information visit

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).