Official Statement from Zipmex Indonesia

August 10, 2022

Zipmex wishes to continuously provide transparency and clarity with regards to the situation we are facing to customers, investors and all related parties. We would like to reassure you that we have sincere intentions and are determined to solve the problems that have arisen; our customers’ assets are our priority.

We would like to clarify the progress in resolving various issues as follows:

Recent developments on the operations of Z Wallet

In order to rebuild confidence and alleviate concerns of the customers and investors, Zipmex has resumed Z Wallet operations as previously committed by gradually transferring unaffected digital assets to customers’ respective wallets since 2nd August 2022. The unaffected digital assets include Solana (SOL), Ripple (XRP), and Cardano (ADA), whereby 100% of the respective tokens in customers’ Z Wallet have been automatically credited to the Trade Wallet.

Zipmex Pte. Ltd. plans to gradually transfer Bitcoin (BTC) and Ethereum (ETH) held in all customers’ Z Wallet to the Trade Wallet in two phases. The details are as follows for the first scheduled transfer.

●      Thursday, 11th August 2022 – Ethereum (ETH) holders will receive up to 0.08 ETH from the Z Wallet, which will be credited to the user’s Trade Wallet. All customers will receive the same amount. Holders of assets less than or equal to 0.08 ETH will receive assets in the full amount.

●      Tuesday, 16th August 2022 – Bitcoin (BTC) holders will receive up to 0.0045 BTC from the Z Wallet, which will be credited to the user’s Trade Wallet. All customers will receive the same amount. Holders of assets less than or equal to 0.0045 BTC will receive assets in the full amount.

Such action will allow most of the customers to receive a transfer of the 5 tokens to their respective Trade Wallets in full amounts under the conditions described above. However, the transfer scheduled on 11th and 16th August 2022 is only the first step in the plan to gradually transfer tokens to all customers’ Trade Wallets at the same time. Zipmex will inform all customers in every country of any further steps.

We remain committed to complete transfers of all customers’ assets in a gradual manner and to accelerating all actions to resume the full service of Z Wallet. We aim to be fully transparent and to provide periodic updates on the progress of the action plan.

The future of Zipmex Token (ZMT)

Zipmex remains determined in continuously developing Zipmex Token (ZMT) across the Zipmex ecosystem as we re-strategize our product roadmap towards a greater vision for ZMT alongside our investors who will help promote the growth and development of ZMT. We are confident that ZMT will significantly move forward and be able to effectively meet the needs of our customers.

In addition, an investor group from existing Zipmex investors has injected new capital to invest in Zipmex Token (ZMT), demonstrating confidence in Zipmex’s potential and that of ZMT. We remain committed and will continue to build on our product roadmap.

We are committed to doing our best towards resuming Z Wallet full services ASAP by upholding transparent and fair business practices.

Please reach out to our Customer Support via Live Chat or email [email protected].

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Thank you for your continued patience and support.

Zipmex Team

*Investing in digital assets carries a high level of risk, including the risk of losing all of the invested amount. Investors should refer to the offering information prior to investing as well as invest appropriately with acceptable risk levels. For more information visit

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).