Announcement: RTGS and LLG transfers will be temporarily unavailable from 19-25 April 2023

April 17, 2023

Dear Valued Zipmex Customer,

In light of the upcoming Idulfitri, we would like to inform you that Real Time Gross Statement (RTGS) and clearing facility (Lalu Lintas Giro or LLG) transfers will not be available from 19 to 25 April 2023 in accordance with the joint public holiday policy imposed by Indonesia’s government offices. 

Please be advised that withdrawal requests of funds exceeding the amount of Rp250.000.000 (two hundred and fifty million rupiahs) to accounts that belong to banks other than:

  • BCA
  • Mandiri
  • BNI
  • BRI
  • CIMB Niaga
  • PermataBank, and
  • Bank Sahabat Sampoerna

will only be processed starting from 26 April 2023

Should you wish to withdraw funds larger than Rp250.000.000 and have them retrieved in a designated bank account that is not listed above within the same day during the public holiday period, please split your transaction into multiple requests of smaller amounts.

Please note that deposit and trade functions will not be affected and will continue to operate normally during this period. 

We apologize for the inconvenience. 

Zipmex Team

For further enquiries, please reach out to Customer Support on Live Chat – we’re ready to help 24/7.

Email: [email protected]
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ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).