Privacy Policy

Last Updated: 19 August 2021

1. Parties

1.1 PT Zipmex Exchange Indonesia (hereinafter referred to as β€œZipmex”) is a limited liability company incorporated under the laws of Indonesia, and operates the website with the domain (including subdomains and, if the domain or content of the website of is changed for whatever reason, then that changed website), together with any associated websites, APIs or mobile applications (hereinafter referred to as β€œSite”), which is a digital asset trading platform operating under the trade name β€˜Zipmex’ (hereinafter referred to as β€œService”) and may from time to time offer additional Services. For the convenience of wording in this privacy policy (β€œPrivacy Policy”), Zipmex and the Site are referred to collectively as ”we” or other applicable forms of first person pronouns in this Privacy Policy.

1.2 All natural persons or other subjects who log onto the Site shall be users of the Site (β€œUsers”). For the convenience of wording in this Privacy Policy, the Users are referred to as ”you” or any other applicable forms of the second-person pronouns.

2. Purposes of the Privacy Policy

The Privacy Policy stipulates the types of personal data that we may collect through your log into the Site, your registration with the Site, and/or use the Services that we offer, as well as how we shall use and protect the personal data so collected.

3. Your consent

To ensure that you have full confidence in our handling of personal data, you are advised to read and understand the terms of this Privacy Policy in detail. In particular, upon your log into our Site, regardless of whether you register with the Site, you shall be deemed to accept, agree, undertake and confirm that:

3.1 You, on the basis of your own free will and your requisite consent, agree to disclose your personal data to us;

3.2 You will comply with all the terms and limitations of this Privacy Policy;

3.3 You agree that we may collect your personal data through your log into the Site, your registration with the Site, and/or your usage of the Services offered by us; you further agree to any changes and modifications that we may make to our Privacy Policy in the future;

3.4 You agree that our branches, affiliates, and employees may contact you in connection with the products and services that you may be interested in (unless you have indicated that you do not want to receive such information).

4. Data Collected

4.1 When you use the Site, you agree to permit us to use cookies to track each of your actions and collect and keep all the information that you leave on the Site, including but not limited to your IP address, location, and other information.

4.2 If you are willing to use the Services offered by the Site, you will be required to fill in and provide the following two categories of personal data:

4.2.1 Identity Data. Such data can help us verify whether you are eligible to be registered as a member of the Site. It includes but is not limited to your name, residence address, mailing address, other certificates and corresponding numbers thereof that are issued by your country or government to certify your identity data, as well as all other data that can help us to verify your identity.

4.2.2 Service Data. Such data helps us to contact you and provide you with the Services, including but not limited to your phone number, fax number, valid email address, mailing address, and data concerning your debit card and/or other accounts.

4.3 When you use the Site or the Services, we may collect more information necessary from our exclusive mailboxes or in other manners that we consider as in compliance with relevant requirements, for the purpose of improving the functions of the Site, enhancing your experience of using the Site and the Services as well as the security thereof, or as is required by any court order, any applicable law, administrative regulation or any order of any other competent government agency.

4.4 If you visit any of links to third-party websites as are listed on the Site or any link of any of our third-party partners, you shall agree to and comply with the separate and independent privacy policy of such third-party website. We will not bear any liability for the contents and activities of such websites or the partners.

5. Cookies

5.1 When you visit our Site, we use Google stats via cookies to record our performance and check the effect of online advertising. Cookies are a small amount of data that is sent to your browser and stored on your computer hard drive. Only when you use your computer to access our Site can the cookies be sent to your computer hard drive.

5.2 Cookies are usually used to record the habits and preferences of visitors in browsing the items on our Site. The information collected by cookies is non-registered and collective statistical data and does not involve personal data.

5.3 Cookies, which enable the Site or service provider system to recognize your browser and capture and recall information, cannot be used to obtain data on your hard drive, your email address, or your personal data. Most browsers are designed to accept cookies. You can opt to set your browser to reject cookies, or to notify you as soon as possible if you are loaded on cookies. However, if you set your browser to disable cookies, it is possible that you may not be able to launch or use some functions of our Site.

6. Uses Made of the Personal Data

6.1 We will use your personal data that we collect for the following purposes or in the following ways:

6.1.1 to provide you with our Services through our Site;

6.1.2 to identify and confirm your identity when you use our Site;

6.1.3 to improve and upgrade the Services and the Site (your personal data and feedback received by us can help us improve the Site, so that we can more effectively respond to your service requests and support needs);

6.1.4 to keep statistics relating to the use of our Site and to be used for data analysis carried out in cooperation with government agencies, public affairs institutions;

6.1.5 to personalize your experience (your personal data will help us to better respond to your personalized needs);

6.1.6 to facilitate transactions (your personal data, whether public or private, will not be sold, exchanged, transferred, or otherwise provided to any other company on any grounds without your consent, except for where doing so is expressly for the purpose of completing the transaction you require);

6.1.7 to send e-mail regularly (the email address that you provide for the purpose of processing orders may be used to receive information on and updates to your orders, in addition to newsletters, updates, related products or services information, etc., that we may send to you from time to time);

6.1.8 to meet other purposes as specified in the Terms of Services of the Site and all legal means adopted for satisfying such purposes.

6.2 We do not sell, trade, or otherwise transfer personal data or allow others to collect and use your personal data; however, such data does not involve the following parties and does not include the following data: our affiliates, trusted third parties who help us operate our websites, manage our business, or provide services to you, provided that such parties agree to keep such data confidential; When we believe that disclosure of personal data is appropriate, or it is required by any of the applicable laws, regulations, rules or by any order of courts or other competent authorities, and is necessary for executing the strategy of our Site and ensuring the proper functioning of the Site, or as may be necessary for the related parties to provide their services, or for the protection of the rights, property or safety of us or other persons. However, your personal data will not be provided to other parties for marketing, advertising or other purposes.

7. Retention of Personal Data

We only retain personal data for so long as it is necessary and permitted by applicable laws and regulations. Your personal data may be archived as long as the purpose for which the personal data was used still exists and if there are any legal or business reasons.

8. Your Rights

You have the right to:

  • check whether we hold personal data about you;
  • access any personal information we hold about you;
  • require us to correct any inaccuracy or error in any personal information we hold about you; and
  • to the extent possible under applicable laws, require us to delete your personal data we hold about you.

by sending your request in writing to [email protected] and provide us with your valid proof of identity along with the personal data you wish to check, access or correct.

9. Protection of Personal Data

9.1 We adopt appropriate physical, electronic, management and technical measures so as to protect and safeguard the security of your personal data. We will, to the greatest extent possible, ensure that any personal data collected through our Site shall be free from being subject to nuisance by any third party unrelated to us. The security measures that we may take include but are not limited to:

9.1.1 Physical measures: records of your personal data will be stored in a properly locked place.

9.1.2 Electronic measures: The computer data that contain your personal data will be stored in computer systems and storage medias that are subject to strict login restrictions.

9.1.3 Management measures: only staff members duly authorized by us can access your personal data, and these staff members shall comply with our standard operating procedure and internal code concerning personal data confidentiality.

9.1.4 Technical measures: such encryption techniques as Secure Socket Layer Encryption may be used to convey your personal data.

9.1.5 Other measures: our network servers are protected by proper β€˜firewall’.

9.2 If you are aware of any security flaws in our Site, please contact us immediately so that we can take appropriate action as soon as possible.

9.3 Despite of the above-mentioned technical and security measures, we cannot guarantee that the information transmitted via the Internet is absolutely safe, so we cannot absolutely guarantee that the personal data that you provide to us through our Site will be safe at any time. We will not be held liable for any loss or damage arising from or caused by any event that may occur in connection with unauthorized access to your personal data, and we shall not be held liable for compensation for such loss or damage.

10. Modification to the Privacy Policy

We reserve the right to amend the Privacy Policy from time to time and at any time. We will inform you of the modifications made to the Privacy Policy by updating and publishing the effective date of the release of new versions hereof and highlighting the amendments. Sometimes, we may issue a notice to inform you of the modification made in the Privacy Policy, which, however, is not an obligation for us. You shall regularly review the Privacy Policy and focus on its modifications, and if you do not agree to such modifications, you shall immediately stop accessing this Site. When an updated version of this Privacy Policy is released, your continued visit to this Site shall indicate and show that you agree to the update and agree to comply with the updated Privacy Policy.

11. Communication with Us

11.1 If you have any requests and comments, you can send an email to [email protected], which is the only valid and official email through which we communicate with you, so we will not bear any liability for your failure to using effective contact information, any act or omission.

11.2 We only publish announcements and information on the basis of the valid and effective contact information on this Site or post announcements on this Site; therefore, we shall not be held liable for any loss arising from your trust in the information that has not been obtained through the above-mentioned means.

11.3 If you have any questions regarding our Privacy Policy, you are welcome to contact us at any time.

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).