Support Center > Account management > How to change your email?

How to change your email?

In order to change an email we will require more documents to proceed further. Kindly provide the documents requested below to [email protected];

1. Fill out the attached Change Data Form and sign with your handwriting

Download Change Data Form

2. A copy of your ID card (KTP) or passport with your signature and a handwritten note saying: “For email change with Zipmex from (your current email) to (your new email) only.”

3. A selfie of you holding your ID card (KTP) or passport.

In the meantime, we will need to get your kind cooperation not to login to your account during the processing period for a maximum of 3 business days.

Please note that you will not be able to see any updates or information on application if you have processed any depositing during the time. Also, you will not be able to withdraw your assets.

However, please be assured that your assets are secured with us.

Have more questions?

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).