Support Center > Account management > How do I change my password?

How do I change my password?

Zipmex allows users to change their account passwords. To change your Zipmex account password, you can follow the steps below:

  1. Log in to your Zipmex account
  2. Go to Settings menu > β€œProfile & Security”
  3. Select Password > Reset Password
  4. Enter the email registered with Zipmex to receive a password reset link, then click β€œSend Email”. Make sure the email address you write is correct and valid.
  5. Check your email inbox
  6. Click the link sent to your email to reset a new password
  7. Enter the new password in the field provided. Attention: To strengthen the security of your password, make sure the password is at least 8 characters long, containing a combination of uppercase, lowercase letters, numbers and symbols. After that click Set My Password.
  8. Your password has been changed successfully. You can log in to your Zipmex account using the new password.

Reset your password

How to reset your password if you forget it:

  • Click β€œForgot password” on the login page
  • Enter the email address registered with Zipmex to receive the password reset link, then click β€œSend Email”. Make sure you write the email address correctly.
  • Check your email inbox to access the password reset link
  • Click the link sent to your email to reset your password
  • Enter the new password in the field provided. Attention: To strengthen the security of your password, make sure the password is at least 8 characters long, containing a combination of uppercase, lowercase, numbers and special characters. After entering the new password then click Set My Password.
  • Your password has been changed successfully. You can now log in to your Zipmex account using your new password.

Note: after changing your password, you cannot withdraw digital assets for 24 hours on the Zipmex platform for account security.

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Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).