Support Center > Account management > How to recover Two-Factor Authentication (2FA)?

How to recover Two-Factor Authentication (2FA)?

If you are unable to access the 2FA previously set up, you can request to cancel and add a new one. Please follow these steps:

1. Take an image/selfie of you holding:

1.1 A piece of paper with:

  • Write – “Request to disable 2FA for Zipmex account”
  • Your Email address used to register Zipmex account
  • Date
  • Your Signature

1.2 Your ID card (Indonesian citizen) or passport and KITAS/KITAP (foreign citizen)

Please see the image as reference:

Please ensure that the image is clear and readable for a fast response!

2. Please email the selfie to [email protected] together with these additional details:

  • Name and Last Name
  • Phone number used to register Zipmex account
  • Occupation

We will proceed to verify and reset your 2FA as soon as possible. Please note that the process could take up to 2 business days.

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