How to recover Two-Factor Authentication (2FA)?

If you are unable to access the 2FA previously set up, you can request to cancel and add a new one. Please follow these steps:

1. Take an image/selfie of you holding:

1.1 A piece of paper with:

• Write – “Request to disable 2FA for Zipmex account”
• Your Email address used to register Zipmex account
• Date
• Your Signature

1.2 Your ID card (Indonesian citizen) or passport and KITAS/KITAP (foreign citizen)

Please see the image as reference:

2. Please email the selfie to [email protected] together with these additional details:

• Name and Last Name
• Phone number used to register Zipmex account
• Occupation

We will proceed to verify and reset your 2FA as soon as possible. Please note that the process could take up to 2 business days.