Support Center > Account management > What should I do if I am having trouble in Zipmex?

What should I do if I am having trouble in Zipmex?

If you are having trouble logging in onto your account, selling/buying assets, deposits, and withdrawals, kindly follow the steps below:

  • Clear your browsing or app caches 
  • Log out and re-login your account
  • Make sure the application is updated to the latest version
  • Uninstall and reinstall the app

If you’ve followed the steps above but still having trouble, please contact our Customer Services team for assistance. You can send an email to [email protected] in the following format:

  • Email address
  • Mobile phone brand
  • Mobile phone type
  • Operating system used (IOS/Android)
  • Zipmex app version
  • Screen capture/video problem
  • And kindly brief the problems you encounter in the email.

Have more questions?

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