Support Center > Account management > What should I do if I am having trouble in Zipmex?

What should I do if I am having trouble in Zipmex?

If you are having trouble logging in onto your account, selling/buying assets, deposits, and withdrawals, kindly follow the steps below:

  • Clear your browsing or app caches 
  • Log out and re-login your account
  • Make sure the application is updated to the latest version
  • Uninstall and reinstall the app

If you’ve followed the steps above but still having trouble, please contact our Customer Services team for assistance. You can send an email to [email protected] in the following format:

  • Email address
  • Mobile phone brand
  • Mobile phone type
  • Operating system used (IOS/Android)
  • Zipmex app version
  • Screen capture/video problem
  • And kindly brief the problems you encounter in the email.

Have more questions?

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).