What should I do if I am having trouble in Zipmex?
If you are having trouble logging in onto your account, selling/buying assets, deposits, and withdrawals, kindly follow the steps below:
- Clear your browsing or app caches
- Log out and re-login your account
- Make sure the application is updated to the latest version
- Uninstall and reinstall the app
If you’ve followed the steps above but still having trouble, please contact our Customer Services team for assistance. You can send an email to [email protected] in the following format:
- Email address
- Mobile phone brand
- Mobile phone type
- Operating system used (IOS/Android)
- Zipmex app version
- Screen capture/video problem
- And kindly brief the problems you encounter in the email.