Support Center > Digital assets transfers > How do I withdraw digital assets out of my Zipmex account?

How do I withdraw digital assets out of my Zipmex account?

To withdraw your asset to an external address or wallet simply follow the guide below:

  • Log in to your Zipmex account.
  • Go to the “Wallet” menu.
  • Click the “Withdraw” button.
  • Select the asset you want to withdraw or withdraw. If you want to withdraw USDT, click USDT.
  • Enter the withdrawal amount, destination address (external address), beneficiary full name, beneficiary residence address, and beneficiary recidence address (country).
  • Make sure your destination address has the same protocol type. For example, if you want to send USDT, then Zipmex only supports USDT on the ETH blockchain (ERC-20). If you send USDT to another type of protocol, say BSC then the transfer is not successful and Zipmex cannot refund the lost funds.
  • If the withdrawal amount and the destination address (external address) are correct, click the “Confirm” button.
  • Enter your 2FA code. You can open the 2FA application that is connected to the Zipmex application, and copy the code. Detailed information about 2FA click here.
  • After that, you will receive an email “Confirm Withdrawal”.
  • Check the email registered with Zipmex. After that, you need to enter the 6-digit verification code that was sent to your email, then click “Verify and confirm”. Previously, make sure the nominal amount of funds to be withdrawn and the account number are correct. Important to note: the verification code is only valid for 30 minutes. If you do not fill in the verification code, the withdrawal cannot be processed.
  • The asset withdrawal process is complete.

Have more questions?

Contact Us

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).