Support Center > Digital assets transfers > How long until deposited digital assets hit my account

How long until deposited digital assets hit my account

The digital asset withdrawal process will only take a few minutes. However, if within 60 minutes the digital asset still has not arrived at the destination address, please contact us immediately at [email protected] for assistance. You can also contact Zipmex Indonesia Customer Support via our official Telegram and Live Chat via the application.

For information on how to withdraw assets, check here.

Note: Make sure you send to the same digital asset address (wallet address). Zipmex is not responsible for any loss of assets due to an incorrect or incorrect wallet address.

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).