Support Center > General FAQs > Why my verification got rejected?

Why my verification got rejected?

Every account verification request will be processed immediately by our KYC team. There are several things that can cause your KYC verification request to be rejected.

  • You are under 18 years of age.
  • The photo of the ID card does not meet requirements; is cut off and/or cannot be read clearly.
  • Selfie photos do not meet requirements; such as the face cannot be seen clearly and/or you do not follow the action required during video selfie.
  • You have another account with the same mobile phone number and/or identity card number.
  • The validity period of the identity card has expired

Have more questions?

Contact Us

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).