How long does it take to process my withdrawal request?
After the user requests a withdrawal fund, Zipmex will immediately process the transfer of funds to the user.
The process of transferring funds from a Zipmex account to the beneficiary bank may take some time, depending on the transaction time and the bank’s operating hours. Some banks are offline at night or during weekends.
The following is the estimated time for the funds that have been sent by Zipmex to arrive at the recipient’s bank account based on the nominal transfer and requested time.
| Bank | Amount | Withdrawal request time | Estimated time* |
|---|---|---|---|
| All banks** | < 100 million | 05:00 – 23:00 | 5 – 15 menit |
| All banks** | < 100 million | 23:00 – 05:00 | Setelah jam 07:00 pagi |
| All banks** | > 100 million | 07:00 – 20:00 | 5 menit – 2 jam |
| All banks** | > 100 million | 20:00 – 07:00 | Setelah jam 07:00 pagi |
*Table is the estimated time of funds arriving in your bank account. Your funds may come in sooner or longer depending on changes in the bank network and the status of the beneficiary bank.
**All banks registered for Rupiah withdrawal at Zipmex.
Please do not make large withdrawals at night because each bank has regular downtime generally between 23:00-05:00 UTC+7.
Contact our customer support via email at [email protected], Telegram, and Live chat via the app if you encounter any problems.