Support Center > General FAQs > How do I verify my Zipmex account?

How do I verify my Zipmex account?

Before starting to invest, buy and sell Bitcoin, Ethereum, Dogecoin or other digital assets on Zipmex, you must verify (KYC) your account. 

The different verification tiers are as follows:

  • Registered – this is the default tier obtained after registering your account and confirming your email address.
  • Verified (KYC) – you can deposit, withdraw and trade in digital currency. You are required to provide your personal particulars, a billing address, a photo of yourself and identity documents.

Required documents for KYC verification in Zipmex

  • Indonesia citizens: Indonesian identity card (KTP)
  • Foreign citizens: passport

Specifically for a foreign citizen, there are a number of additional documents you need to prepare, such as: bank statements/electricity bills/telephone bills/other documents containing your proof of residence in Indonesia. Our customer support team will contact you to send the documents via email. 

How to verify Zipmex account KYC via the website

  • Log in to your Zipmex account.
  • You will be asked to verify your account (KYC) right away. Click “KYC now” 
  • Input your active and valid phone number. SMS OTP will be sent to your phone number. 
  • Make sure you prepare your original ID card, click “Verify Now” to start verification.
  • Select the nationality of “Indonesian Citizen“, then click “Continue“. Note: for foreign nationals, please use a valid passport. Zipmex is currently not accepting registrations for US citizens.
  • Enter the KTP number and full name according to the information on ID card (KTP), click “Continue
  • Enter your date of birth according to your ID card, click “Continue
  • Recheck your personal data including your full name, date of birth, and ID card number (NIK). Make sure all the data entered is correct and according to the ID card (KTP). Then agree to the terms and conditions that apply.
  • Click “Continue” to take your photo ID and selfie video.
  • Upload your KTP and approve the application to access your camera handphone by clicking “Enable camera“. Photo the front and back of your ID card. Make sure the photo ID is in the box provided. The photo ID must also be clearly visible, not blurry/dark, damaged, covered with fingers, no shadows or reflections of light.
  • Confirm the photo ID that has been taken by clicking “Confirm“.
  • Now, start to record video. Give access to voice recording by clicking “Continue
  • Before the recording process, make sure;
    • Your face looks clear as if not covered by a mask.
    • Do not show excessive facial expressions, such as squinting, pursed lips, and so on
    • Position your face facing the front and follow all the instructions on the mobile screen.
  • You can start the video by clicking “Start Recording“. Follow all the steps on your mobile screen. You will be asked to turn left or right, and say a series of numbers out loud. When finished taking the video, confirm the video that has been taken and uploaded by clicking “Upload video
  • Click “Start process” to complete the KYC. The final stage of the KYC process is to fill in the correct current residential address and employment details.
  • Then, click “Continue“.
  • You have successfully completed all stages of the KYC process at Zipmex. Your account will be verified for a maximum of 2 x 24 hours. Please check your verification status periodically.

Have more questions?

Contact Us