Support Center > Referral Program > I haven’t received my referral reward, why is that?

I haven’t received my referral reward, why is that?

Here are a few possible reasons you or your referrer are not eligible for the referral reward:

  • Your referee must sign up using your referral code. This means they need to create a new Zipmex account after opening your link or input your referral code manually on the sign up page. Referrals are not captured if the referred person signs up using the Zipmex app/web without inputting the unique referral code.
  • Referral rewards are only paid if the person you referred verifies their account, and trades digital assets on Zipmex.
  • We do not  pay out referral rewards on duplicate or false accounts. Duplicate or shared financials will cause disqualification.

Have more questions?

Contact Us

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).