Why can’t I withdraw my digital asset?
Please note that you cannot withdraw or withdraw digital assets if you log into your Zipmex account using a new device.
Therefore, as a security measure, our system will automatically send a withdrawal confirmation link to your email registered with Zipmex. Please click the link and follow the next instructions.
In addition, the process of withdrawing and depositing digital assets cannot be carried out because the digital asset you have selected does not yet support these two things.
For further information and assistance, you can contact our customer service at: