Support Center > Account management > What is 2FA?

What is 2FA?

2-Factor Authentication (2FA) requires users to verify identity through two authentication methods (e.g. password, Time-based One-time Password – TOTP or an app-generated code) to serve as another layer of protection ensuring that transactions are done only by the authorized person/user.


How do I enable 2FA through my Zipmex app or my web browser?

  • Web browser
    • Log in to your Zipmex account -> Go to Settings -> Profile & Security 
    • Under 2-Factor Authentication, turn the toggle switch ON 
    • “Enable 2-Factor Authentication” will pop up 
    • Follow the pop-up instructions to complete the authentication
    • Download a 2FA app (eg. Google Authenticator or Authy) on your phone
      • Save the QR code as an emergency backup 
      • Open the 2FA app and scan the QR code to add your Zipmex account to the app 
      • Enter the 6 digit-code from your 2FA app on the screen to complete the verification

  • Mobile app 
    • Log in to your Zipmex app -> Go to Profile -> Security Settings 
    • Click on 2-Factor Authentication ->  turn the toggle switch ON 
    • Follow the instructions to enable 2FA
      • Download a 2FA app (eg. Google Authenticator or Authy) on your phone
      • Save the QR code as an emergency backup 
      • Add your Zipmex account to your Authenticator app either by scanning the QR code or copying and pasting the setup key 
      • Enter the 6 digit-code from your 2FA app on the screen to complete the verification

Do I have to enable 2FA?

  • No, it is not mandatory to enable 2FA.  However, we do recommend enabling 2FA. To enable it, you need to input your TOTP from your authenticator AND the 6-digit code you receive from us via email.
    Once 2FA is enabled, you’ll need to input the TOTP every time when logging in, unless you have the trusted device toggle on – in which case you don’t have to enter the TOTP to log in for 7 days. It sounds complicated, but once you see it at work, it’s actually very simple.
  • Before your withdrawal from your Zipmex account can be processed to your bank account and other wallets, we’ve added an additional security step by enabling 2FA for withdrawals.

What if I can’t authenticate using the code from my 2FA app after submitting a withdrawal request?

Please contact our Customer Support team so we can get the issue resolved ASAP.

Have more questions?

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RISK WARNING ON DIGITAL PAYMENT TOKEN SERVICES

The Monetary Authority of Singapore ("MAS") requires us to provide this risk warning to you as a customer of Zipmex.

Before you pay Zipmex any money or DPT, you must be aware of the following.

  1. Zipmex is not currently licensed by MAS to provide DPT services. This means that you will not be able to recover all the money or DPTs you paid to Zipmex if Zipmex’s business fails.
  2. You should not transact in the DPT if you are not familiar with this DPT. This includes how the DPT is created, and how the DPT you intend to transact is transferred or held by Zipmex.
  3. You should be aware that the value of DPTs may fluctuate greatly. You should buy DPTs only if you are prepared to accept the risk of losing all of the money you put into such tokens.
  4. You should be aware that Zipmex may offer services related to DPTs which are promoted as having a stable value, commonly known as “stablecoin”.
  5. DPT held in your Hosted Wallet is not subject to the Singapore Deposit Insurance Scheme (“SDIC”) or any similar insurance or guaranty scheme of any other jurisdiction. In addition, funds stored in your Fiat Wallet do not benefit from the SDIC or any similar insurance or guaranty scheme of any other jurisdiction.

ZipUp+ products have not been approved by the Monetary Authority of Singapore (“MAS”) under the Payment Services Act 2019 and MAS has not reviewed or approved any features of these product offerings. Please review this link for the full terms and conditions and risk disclosure.