Are my funds safe? What happens if Zipmex ceases operations?
Most of our customers’ funds are held in a cold wallet. To ensure your digital assets are safe and secured, Zipmex has engaged a top custodian solution provider.
Zipmex has segregated wallets and our security architecture is engineered in a manner that is intended to prevent a breach affecting more than one wallet.
Each wallet is multi-signature with keys that are secured offline in purpose-built, Class III bank vaults. The keys to Zipmex vaults require multiple users to access them with a rigorous and carefully scrutinized process to access the funds.
Our custodian has policies and procedures for changing personnel, restoring systems in the event of local failures, as well as strong audit logging and access controls.
If Zipmex ceases operations, the digital assets will still be with BitGo and users will be able to withdraw their digital assets.