Support Center > Getting started > What does Zipmex do to secure my personal information?

What does Zipmex do to secure my personal information?

The privacy of our user’s personal information is very important to us and we’ve protected this information through the dedicated design efforts of the highly professional security experts on our team. Here’s a brief summary:

  • Databases containing sensitive user data aren’t accessible from our site. They’re encrypted and can’t be decrypted without access to multiple highly secured systems.
  • By far the most likely scenario for leakage of personal data would be user-specific, rather than a breach of the database as a whole – that is, if someone gained access to your personal login credentials, and could then see the same personal information you can see when you log into your account. But we provide many security tools to help you secure your account. At minimum, you should have Two-factor Authentication (2FA) for account login and set up a Master Key. You may also want to add Global Settings Lock (GSL) to your account.

Please view our full privacy policy here.

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RISK WARNING ON DIGITAL PAYMENT TOKEN SERVICES

The Monetary Authority of Singapore ("MAS") requires us to provide this risk warning to you as a customer of Zipmex.

Before you pay Zipmex any money or DPT, you must be aware of the following.

  1. Zipmex is not currently licensed by MAS to provide DPT services. This means that you will not be able to recover all the money or DPTs you paid to Zipmex if Zipmex’s business fails.
  2. You should not transact in the DPT if you are not familiar with this DPT. This includes how the DPT is created, and how the DPT you intend to transact is transferred or held by Zipmex.
  3. You should be aware that the value of DPTs may fluctuate greatly. You should buy DPTs only if you are prepared to accept the risk of losing all of the money you put into such tokens.
  4. You should be aware that Zipmex may offer services related to DPTs which are promoted as having a stable value, commonly known as “stablecoin”.
  5. DPT held in your Hosted Wallet is not subject to the Singapore Deposit Insurance Scheme (“SDIC”) or any similar insurance or guaranty scheme of any other jurisdiction. In addition, funds stored in your Fiat Wallet do not benefit from the SDIC or any similar insurance or guaranty scheme of any other jurisdiction.

ZipUp+ products have not been approved by the Monetary Authority of Singapore (“MAS”) under the Payment Services Act 2019 and MAS has not reviewed or approved any features of these product offerings. Please review this link for the full terms and conditions and risk disclosure.