Important information regarding asset delisting

February 03, 2023

In reference to the delisting announcement on 1 Feb 2023, we would like to clarify that all 18 assets to be delisted are available for withdrawals. 

The withdrawal methods that are applicable to the assets are:

  1. Withdraw from Zipmex Exchange and Application

    Compound (COMP), Holotoken (HOT), Maker (MKR), OMG Network (OMG), Smooth Love Potion (SLP), SushiSwap (SUSHI) and Yearn.Finance (YFI)

To find out how to withdraw your assets to another wallet or exchange by following these steps.

You have until 22 May 2023 before 17:00 (UTC +7) to withdraw the assets from our exchange. After this time you will need to contact Customer Support to request for withdrawal.

  1. Request to withdraw via Customer Support*

    BakeryToken (BAKE), dYdX (DYDX), Illuvium (ILV), Merit Circle (MC), Yield Guild Games (YGG), MyNeighborAlice (ALICE), Convex Finance (CVX), Kusama (KSM), Harmony (ONE), Vulcan Forged (PYR) and Moonbeam (GLMR)

The following withdrawal fees will be applicable for all withdrawals.

If you have a sufficient balance and your asset can’t be withdrawn via the Zipmex Exchange or Application, complete the Request for Withdrawal form and provide the following information:

  1. Your Zipmex Account
  2. Details of the assets to be withdrawn and destination address
  3. Photo evidence with either your National ID or Passport

You can submit the following request to Customer Support at [email protected]

*Available now, note it may take 1-14 business days to process the request (subject to request volume). 

Opt-in to Liquidate Assets

If your balance is below the minimum withdrawal amount or you would like to liquidate your assets into USDT you can now opt into the liquidation process by completing the form here and uploading the documents specified.

Please note the liquidation process will be run on the last day of every month and will be transferred into your Trade Wallet within 5 business days. The amount of USDT that users will receive is based on the Market Price when liquidation takes place.

Hold on to Assets

You can choose to do nothing and your assets will remain in your Trade Wallet. After trading is disabled on 8 May 2023 at 17:00 (UTC +7) you may no longer see the correct THB value as all impacted assets would have been disabled from Zipmex Exchange.

We hope that this provides clarification on the previous delisting announcement.

For further enquiries, reach out to Customer Support on Live Chat – we’re ready to help 24/7.

Email: [email protected] 

LINE Official: @zipmex 

Facebook: Zipmex Thailand

Warning: Cryptocurrency and digital tokens investments are classified as high-risk investments. You may lose your entire investment. Please research, consider the risks, and invest in accordance with your accepted risk level.

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.