Important announcement: Temporary pause of deposits/withdrawals for ETH and ERC-20 tokens

September 06, 2022

To support Ethereum network upgrade, ETH and other ERC-20 token deposits and withdrawals will be temporarily paused on our exchange during the following times:

  • 6 September 2022 at 18:00 GMT+7 (or 11:00 GMT) until the Bellatrix consensus layer upgrade is completed.
  • 15 September 2022 at 7:00 GMT+7 (or 00:00 GMT) until “The Merge” upgrade is completed.

ETH and ERC-20 token trading will not be affected. You will still be able to buy or sell ETH and ERC-20 tokens as usual.

Your wallet balances of ETH and ERC-20 tokens will not be affected by the upgrade. No action is required from you for the duration of the Ethereum upgrade. 

We’ll follow announcements by Ethereum closely and let you know when the network upgrade is completed and deposits and withdrawals have been re-enabled. Follow our social channels to stay up to date.

For further enquiries, reach out to Customer Support on Live Chat – we’re ready to help 24/7.

Email: [email protected] 

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Warning: Cryptocurrency and digital tokens investments are classified as high-risk investments. You may lose your entire investment. Please research, consider the risks, and invest in accordance with your accepted risk level.

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.