KYC System Upgrade – 2 July 2021 06:00 – 07:30 (GMT+7)

July 01, 2021


Date: Friday July 2nd, 2021
Time: 06.00 – 07.30 (GMT+7)

There will be maintenance on KYC system due to migration from FrankieOne Onfido account to Zipmex Onfido account. Customers will not be able to KYC across all 4 regions during this period.

Please do inform us if you have any issues.

You can contact our Customer Support at
Thailand: [email protected]
Indonesia: [email protected]
Global: [email protected]
Australia: [email protected]

Apologies for any inconveniences caused.

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.