Support Center > Account management > How to change your mobile number?

How to change your mobile number?

To change your mobile number, we first need the following documents. Kindly send the docs requested below to [email protected]:

1. Fill out and sign the attached Change Data Form.

Download Change Data Form

2. A copy of your ID card or passport with your signature and a handwritten note saying: “For mobile number change in Zipmex from (your current number) to (your new number) only.”

3. A selfie of you holding your ID card or passport.

In the meantime, we will need your kind cooperation to not log-in to your account during the processing period of 3 business days.

Please note that you will not be able to see any updates or information in the application if you have processed any deposits during this time. You will also be unable to withdraw your assets.

However, please be assured that your assets will stay secure with us.

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.