Support Center > Account management > How to change your name in your account?

How to change your name in your account?

If you have officially changed your name and would like to update it in your Zipmex account, please provide the documents below to [email protected]:

1. A photo of the front and back of your physical ID card or passport, displaying your new name.

2. A digital copy of your certificate of name change.

3. A photo of your bank book or bank statement displaying your new name and the details below:

  1. Bank name
  2. Account name
  3. Account number

Note: Your documents must be clear enough to review. We will process them within two business days, and update you via email once the process is complete. Please rest assured that your private documents are secure with us.

Have more questions?

Contact Us

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.