Support Center > Account management > How to change password or recover forgotten password?

How to change password or recover forgotten password?

You can change the password by following the steps below
1. Log in to your account
– Go to ‘Profile’ > choose ‘Security Settings’
2. Go to ‘Password’ then click “Reset Password”
3. We will send you an email to your registered email that will allow you to access the Reset Password feature.

In case you forget the password, please click ‘Forgot Password’ at the log in page

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.