Support Center > Account management > How do I disable my account?

How do I disable my account?

Please read through the following checklist before you disable your Zipmex account
– Ensure that you cancel all open orders and withdraw all funds to avoid any delays.
– Please allow 3-5 business days for account closing request to be processed.
If your account is disabled, you will no longer be able to log in or re-register with the same email address.

How do I delete my account?
You can submit a request to delete your account via the mobile app by going to ‘Profile‘, scroll down to ‘Account Settings‘, then click ‘Delete Account‘.
Or by sending the request to [email protected] with the following information.
1. Email address registered with Zipmex
2. Mobile number
3. Occupation
4. Reason for deactivation request
5. You would like to remove verify phone number?
” Check again if you have any assets left in your account OR ZipUp+ OR ZipLock? If yes, please withdraw all assets before closing your account.”
6. You will receive a confirmation email from us once your account deletion request has been completed.

If you change your mind and wish to reopen your account, please contact [email protected] with your registration email. We’re always here to help!

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.