How to recover your 2-Factor Authentication (2FA) in case you can’t your Zipmex account?

I can access my account
I can’t access my account

If you are unable to access the 2FA previously set up, you can request to cancel by sending an email to [email protected] with an image/selfie of you holding a personal identification document. (For Thai nationals, please use a national ID card. For non-Thai nationals, please use a passport) and a paper stating the following:

Request to disable 2FA for Zipmex account

Your registered email account
Date
The account holder’s signature”

Please see this image as a reference:

Ensure that the image is clear and readable to avoid any delay.

Note: Your documents must be clear enough to review. We will proceed to verify and re-enable your 2FA as soon as possible, and within 5 business days.

We, however, recommend re-ennable two-factor authentication whenever you can to protect your account.