Support Center > Account management > How to recover Two-Factor Authentication (2FA)?

How to recover Two-Factor Authentication (2FA)?

If you are unable to access the 2FA previously set up, you can request to cancel and add a new one. Please follow these steps:

1. Take an image/selfie of you holding:

1.1 A piece of paper with:

  • Write – “Request to disable 2FA for Zipmex account”
  • Your Email Address used to register with Zipmex
  • Signature and Date

1.2 Personal Identification Document (For Thai nationals please use a national ID card. For Foreigners please use a passport)

Please see the image as a reference:

Ensure that the image is clear and readable for a fast response!

2. Please email the selfie to [email protected] together with these additional details:

  • Name and Last Name
  • Phone number used to register Zipmex account
  • Occupation

We will proceed to verify and reset your 2FA as soon as possible. Please note that the process could take up to 5 business days.

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.