Support Center > Account management > How to recover your 2-Factor Authentication (2FA) in case you can’t your Zipmex account?

How to recover your 2-Factor Authentication (2FA) in case you can’t your Zipmex account?

I can access my account
I can’t access my account

If you are unable to access the 2FA previously set up, you can request to cancel by sending an email to [email protected] with an image/selfie of you holding a personal identification document. (For Thai nationals, please use a national ID card. For non-Thai nationals, please use a passport) and a paper stating the following:

Request to disable 2FA for Zipmex account

Your registered email account
The account holder’s signature”

Please see this image as a reference:

Ensure that the image is clear and readable to avoid any delay.

Note: Your documents must be clear enough to review. We will proceed to verify and re-enable your 2FA as soon as possible, and within 5 business days.

We, however, recommend re-ennable two-factor authentication whenever you can to protect your account.

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.