Support Center > Account management > How to re-KYC for foreigners

How to re-KYC for foreigners

How Zipmex will alert you when it is your time to review your personal information.

Zipmex will accept use of supporting documents for the KYC process until 1st October 2023.

1. Log in to your Zipmex account

2. The system will display a notification to update your account information, select “Review Information”.

3. Select your citizenship and fill in your passport details

4. Check that your information is correct.

5. Upload Additional Documents. Check that your information is up-to-date and correct. If you’ve changed your name, select “Edit” to update. Once you’ve checked, tap “Next” to proceed with the next step.

6. Allow Zipmex to collect facial recognition data. Then select “Looks good, verify my identity” and continue on your phone.

7. Submit your ID and video selfie

8. Enter your current address and occupation.

9. Complete your suitability assessment form.

10. Agree to Terms & Conditions then select “Accept”.

Official channels to contact our Customer Support

1. Live Chat

Web: or

Mobile app: Go to ‘Profile’, click ‘Live Chat’

2. Line Official: @zipmex or click here

3. Facebook: Zipmex Thailand

4. Email: [email protected]

Beware of fake websites and fake social media accounts

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.