Support Center > Account management > How to review your personal information?

How to review your personal information?

How Zipmex will alert you when it is your time to review your personal information


Mobile app

How to update your personal information on Zipmex website

1. Log in to your Zipmex account on our website

2. The system will display a notification to update your account information, select “Review Information”.

3. Confirm your phone number. Then select “Request OTP”.

4. Enter the 6-digit OTP from the SMS sent to your phone. If you haven’t received it, wait 5 minutes, then select “Request OTP” again.

5. Check that your infomation is up-to-date and correct. If you’ve changed your name, select “Edit” to update. Once you’ve checked, tap “Next” to proceed with the next step.

6. Allow Zipmex to collect facial recognition data. Then select “Looks good, verify my identity”.

7. Enter your current address and occupation.

8. Complete your suitability assessment form.

9. Confirm that your information is correct and up to date and take note of the Terms & Conditions. Then select “Accept”.

10. For additional verification steps, choose one option.

How to update your information on the Zipmex mobile app

Official channels to contact our Customer Support

1. Live Chat

Web: or

Mobile app: Go to ‘Profile’, click ‘Live Chat’

2. Line Official: @zipmex or click here

3. Facebook: Zipmex Thailand

4. Email: [email protected]

Beware of fake websites and fake social media accounts

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.