How to enable 2-Factor Authentication (2FA)?

Enable 2FA on your Zipmex account
Web version
Mobile version

Web browser

1. Log in to your Zipmex account
– Navigate to the ‘Profile‘ icon > ‘Security Settings’
2. Under ‘2-Factor Authentication’, turn the toggle switch “ON”
3. Enable 2-Factor Authentication and follow the pop-up instructions to complete authentication

“Please save the QR code in your safest place as an emergency backup.”

Remain on the site. Do not refresh, go back to previous page or close tab until the enable 2FA is successfully complete.
4. Switch to the 2FA app (eg. Google Authenticator or Authy) on your phone.
4.1 Click + (Add)
4.2 Choose ‘Scan a QR code’
4.3 Scan the QR code appear on Zipmex site
Haven’t downloaded the 2FA app yet? See here
5. Enter the 6-digit code from your 2FA app on the screen to complete the verification. Please enter the 2FA code in time as it changes every 30 seconds.

Mobile app

1. Log in to your Zipmex account
– Go to ‘Profile’ > ‘Security Settings’
2. Tap on 2-Factor Authentication, turn the toggle switch “ON”
3. Copy the setup key

“Please save the QR code in your safest place as an emergency backup.”

Don’t close Zipmex app completely until the 2FA is successfully enabled
4. Switch to the 2FA app (eg. Google Authenticator or Authy) on your phone.
4.1 Click + (Add)
4.2 Choose ‘Enter a setup key’
4.3 Name the account and paste the Setup Key you saved earlier to the ‘Key‘ box. Then click “Add”
Haven’t downloaded the 2FA app yet? See here
5. Enter the 6-digit code from your 2FA app on the screen to complete the verification. Please enter the 2FA code in time as it changes every 30 seconds.

Download and install 2FA

We highly recommend downloading Google Authenticator for 2FA on your Zipmex account to avoid any inherent security faults presented by SMS.
For iOS devices, head over here
For Android devices, head here

Please make sure that when you create a Google Authenticator account, you must use the same phone number that you registered with Zipmex.