Support Center > ~ After Sales > Can I get a refund on a drop (product or experience) after redemption?

Can I get a refund on a drop (product or experience) after redemption?

We do not issue any refunds for drops at ZipWorld. We recommend that everyone in ZipWorld to be diligent when it comes to making redemption due to the aforementioned.

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.