Support Center > Deposit and Withdraw > How to request withdraw via customer support

How to request withdraw via customer support

The first thing you should do is ensure you have sufficient balance in your account (this includes Withdrawal Fees for the blockchain transaction). The following withdrawal fees will be applicable for all withdrawals.

If you have sufficient balance and your asset can’t be withdrawn via the Zipmex Exchange or Application, complete the Request for Withdrawal Form and provide the following information:

1. Your Zipmex Account
2. Details of the assets to be withdraw and destination address
3. Photo evidence with either your National ID or Passport

You can submit the following request to Customer Support at [email protected]

Please note that your withdrawal request may take 1-14 business days to process, subject to request volume. Zipmex’s Terms of Service remain applicable.

Digital assets involve risks; investors should study information carefully and make investments according to own risk profile.

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.