Support Center > Digital assets transfers > Why is there a delay in my digital assets transfer?

Why is there a delay in my digital assets transfer?

Transfers over a digital assets blockchain network are controlled by miners that group transactions into blocks. When your transaction is first posted, it lives in a mempool before being mined. In a distributed system, it may take a few moments for the changes to propagate so that your transaction shows up everywhere. Because of fluctuations in each network’s traffic it can be difficult to predict how long a transaction will take to be confirmed.

Bitcoin block explorers:

Ethereum block explorers:

If your digital assets transaction is not properly reflected in your Zipmex account, please contact us here with the following details:

  • Digital assets currency type (BTC, ETH)
  • Withdrawal/Deposit address
  • Approximate time of transaction
  • Transaction hash

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Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.