Support Center > Fiat transfers > Why was my wire rejected?

Why was my wire rejected?

Wires are returned for the following reasons:

  • Bank account name on wire does not match the Zipmex account holder’s name
  • The sending bank account is not registered to your Zipmex account
  • The account number on wire transfer does not match the bank account registered to your Zipmex account
  • Sent from a trust, IRA, or business bank account

The return of your funds may take up to ten (10) business days.

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.