Support Center > General FAQs > Are my funds safe? What happens if Zipmex ceases operations?

Are my funds safe? What happens if Zipmex ceases operations?

Most of our customers’ funds in the trade wallet are held in a cold wallet. Zipmex has a policy to cover the digital assets with top custodian solution provider. In the event of third-party hacks or copying, your digital assets are safe and insured.

As additional assurance, our custodian’s security architecture also limits risks: Zipmex has segregated wallets and our security architecture is engineered in a manner that is intended to prevent a breach affecting more than one wallet.

Each wallet is multi-signature with keys that are secured offline in purpose-built, Class III bank vaults.The keys to Zipmex vaults require multiple users to access them with a rigorous and carefully scrutinized process to access the funds.

Our custodian has policies and procedures for changing personnel, restoring systems in the event of local failures, as well as strong audit logging and access controls.

If Zipmex ceases operations, the digital assets will still be with our custodian and users will be able to withdraw their digital assets. Furthermore, Thailand’s SEC net capital rule requirement means Zipmex has 55 M THB in our local bank accounts at all times.

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.