Support Center > General FAQs > Verifying your account

Verifying your account

After signing up for an account, your account has to finish the KYC verification before you start trading. Due to laws and regulations, we have to verify your account by asking for your personal information. Zipmex takes every measure to prevent fraud and be fully compliant with KYC and Anti-Money Laundering (AML) policy for trading digital assets.to prevent fraud and be fully compliant with KYC and Anti-Money Laundering (AML) policy for trading digital assets.

How to KYC 

  1. Sign in to Zipmex
  2. Verify mobile phone number via OTP
  3. You will find Identity Verification on the home page. Tap ‘Start process’.
  4.  Fill in your information based on your national ID card and upload the photo of your national ID card.
  5. Record a video of yourself. 
  6. Fill in your address and career information.
  7. Complete a knowledge assessment to ensure you fully understand the potential risk of cryptocurrency and are ready to start trading.
  8. Complete Client Suitability Assessment.
  9. The system will identify your risk level. Please read and understand the details of ‘investment risk assessment of Zipmex’, then tap ‘Accept’.
  10. The system will bring you to an additional ID verification page.
  11. To verify, you can choose between uploading supporting documents (online) or Dip Chip (in person) at counter service. 
  12. Zipmex will verify your documents. When complete, you will receive an email of your account verification result.

Have more questions?

Contact Us

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.