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How long does it take to get verified?

All information and documents you submit for account verification are reviewed through our automated or manual verification methods. Depending on which method can be used to verify your details, account verification times can vary.

Listed in the table below are the estimated processing times :

Registered : within 1 minute – Automated

KYC : within a week – Done manually

If we experience a heavy influx of new users, however, processing times for verification could slow down considerably. If you experience a delay, it doesn’t necessarily mean there is something wrong with your application. We’ll be sure to contact you if we need anything further from you, so monitor the email associated with your Zipmex account to see if you’ve received an email from us about verification. 

In order to avoid delays in processing your application, it is important that all uploaded documents meet the required criteria. If one or more documents are invalid or do not meet the criteria, we will request you to upload new documents. Please note that during the identity verification process, there is only one chance for you to upload the documents.

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Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.