Support Center > ~ Redemption > Why was my redemption unsuccessful?

Why was my redemption unsuccessful?

Our drops are very limited – it could be because the drops are all redeemed, or there were insufficient ZMT balance in your wallet.

If you encounter any technical difficulties, please contact the Zipmex support team here.

Have more questions?

Contact Us

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.