Support Center > Referral Program > I haven’t received my referral bonus, why is that?

I haven’t received my referral bonus, why is that?

Here are a few possible reasons you or your referrer are not eligible for the referral reward:

Your referee must sign up using your referral code. This means they need to create a new Zipmex account after opening your link or input your referral code manually on the sign up page.

Referrals are not captured if the referred person signs up using the Zipmex app/web without inputting the unique referral code. Referral rewards are only paid if the person you referred verifies their account and deposits. We do not pay out referral rewards on duplicate or false accounts. Duplicate or shared finances will cause disqualification.

Have more questions?

Contact Us

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.