Support Center > Support Centre > Misleading Email Alert – [email protected]

Misleading Email Alert – [email protected]

October 4, 2023

We need to inform you about an email from [email protected], which falsely claims to be affiliated with Zipmex Company Limited. It’s crucial to know that this email is not operated by or sent by Zipmex Company Limited.

Instead, it misleadingly implies a connection to our company or uses a name that resembles ours. This could lead to confusion among investors and potentially harm your investments.

Please be cautious and avoid clicking on any links or providing your personal information if you have received this email.

Please note that Zipmex’s policy does not permit any employees to ask for a private key. Please do not share your account password.

The phishing email that was sent to customers


Have more questions?

Contact Us

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.