Support Center > Troubleshoot > What to do if the system says I have insufficient funds?

What to do if the system says I have insufficient funds?

Kindly check the following before reaching out to our customer support
– Ensure you have enough THB or crypto to buy or sell
– Ensure your crypto is tranferred to ‘Trade wallet’ before making buy or sell order

If the issue still persists, please feel free to contact our support team at any time.

Official channels to contact our Customer Support

1. Live Chat
Web: or
Mobile app: Go to ‘Profile’, click ‘Live Chat’
2. Line Official: @zipmex or click here
3. Facebook: Zipmex Thailand
4. Email: [email protected]

Beware of fake websites and fake social media accounts

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

Cryptocurrency and digital token involve high risks; investors may lose all investment money and should study information carefully and make investments according to own risk profile.

Zipmex Company Limited ("Company") operates a digital assets brokerage business. In order to increase the liquidity for digital assets trading on the Company's exchange platform, the Company sends and receives trade orders from one third-party exchange which is Zipmex SG, our affiliated company located in Singapore. No fees or compensation is provided between the parties. Any references to Zipmex SG is a reference to Zipmex Pte. Ltd.