Important Announcement Regarding Zipmex Indonesia

April 14, 2024

Zipmex will disable services of deposit and trading assets, crypto and fiat. Zipmex customers are advised to withdraw assets (crypto and fiat) from the Wallet manually through our customer services which can take 7-14 working days to complete after we receive withdrawal form and required document completely*.

All assets remain safe and secure on the Zipmex Indonesia platform and are available for withdrawal in accordance with applicable law and our Terms of Service at any time.

Action is required from you: All users are strongly encouraged to withdraw assets (crypto and fiat) as soon as possible.

Withdrawals – No deadline has currently been set for customers to withdraw funds. However, we strongly recommend that customers withdraw funds (crypto and fiat) as quickly as possible. For better experience, please use a browser to access the platform.
Customer Support – Our customer support team will be available Monday – Sunday 09:00 – 18:00 to assist with any questions or concerns during the transition process. Customers can contact our Customer Support Team for assistance via Zipmex Indonesia’s Official support channels.

Data Protection – We take data protection seriously and we assure our customers that their personal information will be handled in accordance with our privacy policy. If you have any concerns about your data, please contact our Customer Support team.

We will continue to provide updates and information through our official communication channels, including email and our social media channels. Please remember only to trust official channels, and be vigilant against scammers. We will never DM you first on Facebook, Telegram, Line, or Whatsapp and will never contact you from a personal email address or through a social media site’s messaging platform. We only use an email address ending in; emails from any other email address are not from Zipmex Indonesia.

We thank you for your understanding and cooperation during this time. If you have any further questions, please contact our support team via Zipmex Indonesia’s Official support channels.

Zipmex Indonesia Official support channels:
Email: [email protected]
Telegram: @CS_ZipmexID
*working days not including weekends, public holidays, and mass leave.

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.


The Monetary Authority of Singapore ("MAS") requires us to provide this risk warning to you as a customer of Zipmex.

Before you pay Zipmex any money or DPT, you must be aware of the following.

  1. Zipmex is not currently licensed by MAS to provide DPT services. This means that you will not be able to recover all the money or DPTs you paid to Zipmex if Zipmex’s business fails.
  2. You should not transact in the DPT if you are not familiar with this DPT. This includes how the DPT is created, and how the DPT you intend to transact is transferred or held by Zipmex.
  3. You should be aware that the value of DPTs may fluctuate greatly. You should buy DPTs only if you are prepared to accept the risk of losing all of the money you put into such tokens.
  4. You should be aware that Zipmex may offer services related to DPTs which are promoted as having a stable value, commonly known as “stablecoin”.
  5. DPT held in your Hosted Wallet is not subject to the Singapore Deposit Insurance Scheme (“SDIC”) or any similar insurance or guaranty scheme of any other jurisdiction. In addition, funds stored in your Fiat Wallet do not benefit from the SDIC or any similar insurance or guaranty scheme of any other jurisdiction.

ZipUp+ products have not been approved by the Monetary Authority of Singapore (“MAS”) under the Payment Services Act 2019 and MAS has not reviewed or approved any features of these product offerings. Please review this link for the full terms and conditions and risk disclosure.