Update for Zipmex Indonesia – re-enabling of services

November 03, 2022

The transfer feature from Z Wallet to Trade Wallet is now reactivated.

Please note that you are required to accept the Settlement Terms and Conditions before you can access your assets.

By accepting the new Terms and Conditions:

  • You agree to forgo any rights to present and future claims against us upon your assets being returned, and
  • You agree that you will be unsubscribed from ZipUp+ and will no longer receive any rewards from the program.

Follow these steps to accept the updated Terms and Conditions:

  1. Log in to your Zipmex account at trade.zipmex.com/id
  2. Scroll down to read the Terms and Conditions on the pop-up message
  3. Click the checkbox and then click on the “I Accept” button to agree to the settlement terms.

Once you have accepted, you will have full access to your assets. This means you can trade, sell, withdraw, or keep your assets on our exchange. 

Important notes:

  • Transfers from Z Wallet are currently only available on our web platform. Click here to learn how to transfer your assets from Z Wallet to Trade Wallet on the web.
  • Once you have transferred your assets out of Z Wallet, you will not be able to transfer them back into Z Wallet.
  • If you choose to reject these settlement terms, you will not be able to transfer your Z Wallet assets until such time when settlement terms (a) have been mutually agreed or (b) are the subject of an applicable court order that is recognised in Indonesia.

Thank you for your continued trust and support.

For further inquiries, please reach out to Customer Support on Live Chat – we’re ready to help 24/7.

Email: [email protected]
Facebook: Zipmex Indonesia
Instagram: @ZipmexIndonesia
Twitter: ZipmexIndonesia
Telegram: Zipmex Indonesia

*Investing in digital assets carries a high level of risk, including the risk of losing all of the invested amounts. Investors should refer to the offering information prior to investing as well as invest appropriately with acceptable risk levels. For more information visit https://zipmex.com/id/en

We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).