Support Center > Account management > How to change your mobile number?

How to change your mobile number?

In order to change your phone number, we will require more documents to proceed further. Kindly send the documents requested below to [email protected]:

1. Fill out the attached Change Data Form and sign with your handwriting

Download Change Data Form

2. A copy of your ID card (KTP) or passport with your signature and a handwritten note saying: β€œFor mobile number change in Zipmex from (your current number) to (your new number) only.”

3. A selfie of you holding your ID card (KTP) or passport.

In the meantime, we will need to get your kind cooperation not to login to your account during the processing period for a maximum of 3 business days.

Please note that you will not be able to see any updates or information on application if you have processed any depositing during the time. Also, you will not be able to withdraw your assets.

However, please be assured that your assets are secured with us.

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