Support Center > Deposit and Withdraw > Why is there a delay in my digital assets transfer?

Why is there a delay in my digital assets transfer?

Transfers over a digital assets blockchain network are controlled by miners that group transactions into blocks. When your transaction is first posted, it lives in a mempool before being mined. In a distributed system, it may take a few moments for the changes to propagate so that your transaction shows up everywhere. Because of fluctuations in each network’s traffic it can be difficult to predict how long a transaction will take to be confirmed.

Bitcoin block explorers:

Ethereum block explorers:

  • If your digital assets transaction is not properly reflected in your Zipmex account, please contact our Customer Support through Live Chat or email to [email protected] with the following details:

    • Screenshot from the troubled page
    • Digital assets currency type (BTC, ETH)
    • Withdrawal/Deposit address
    • Approximate time of transaction
    • Transaction hash

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    We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

    ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


    Before you use the Services, you must be aware of the following:

    1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
    2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
    3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
    4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).